# Search All Clients To search for a client, click the

icon located in the top-right corner of the navigation bar. Enter the **full NRIC / FIN** of the client**,** and press 'enter' to perform the search.

Once you perform the search, you’ll be able to quickly identify if there is a pending or active case with any other services.

While this is a shared system, there are safeguards in place to prevent misuse and ensure proper access. **Scenario 1: Client has a pending/active case within your service but is not assigned to you** * Expected Behaviour: The system will prompt you to confirm if you need access to the client’s profile. Once you check the confirmation box and selected the reason for access, the access request will be logged in the timeline and audited for security purposes. {% hint style="info" %} Checking the box and selecting the reason grants you temporary access to the client’s profile for 6 hours, after which you will need to declare again. {% endhint %}

**Scenario 2: Client has no pending/active cases within your service** * Expected Behaviour: You will be required to create a case before gaining access to the client profile.

--- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://guide.social360.gov.sg/search-all-clients.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.