# User Management

Click the <img src="/files/Rpg7h2MEEh4O0Ec8PRFf" alt="" data-size="line"> button on your navigation bar, and here you will find the `Manage Users` option.

The 'User Management' page provides an **overview of all active and inactive users** within your service.

<figure><img src="/files/ymkwUzSxkUeHVyc72y0A" alt=""><figcaption><p>User Management Page</p></figcaption></figure>

## Create User

*Note: After creating the user in Social360, your CorpPass Administrator must* [*add Social360*](/admin-features/adding-users-to-corppass.md) *as a service to the user in CorpPass.*

* To add a new user, click the **`Create User`** button in the top right corner.
* Fill in the following information&#x20;
  * **NRIC**
  * **Email**
  * **Name**
  * **Designation**
* Assign one or more roles to the user:
  * **Case Worker**
  * **Ops Manager**
  * **Config Manager**
  * **User Administrator**
  * **Reports Manager**
  * **Agency Administrator**

\[Learn more about roles and their permissions [here](/key-concepts/roles.md)]

* Click on `Create`

<figure><img src="/files/zwVmqOun1mTfaRm3AAYS" alt="" width="375"><figcaption><p>User Management - Create User</p></figcaption></figure>

## RSW Accreditation

RSW Accreditation Number, Start Date, and Expiry Date will be automatically populated from the SWAAB database and do not need to be entered manually.

An email will be sent to user administrators once a month if there are any changes in accreditation status.

{% hint style="info" %}
Users lose access to read and write sensitive notes the day after their RSW accreditation expires e.g., if expiry is 1 June, access is revoked at 12:00 AM on 2 June.
{% endhint %}

## Edit / Disable Users

To edit/disable users, click the <img src="/files/eJ7AHZ3JwW2hMIgO6uO2" alt="" data-size="line"> button:

* **Edit -** Update a user's information
* **Disable -** Users cannot be deleted once created for audit-purposes, but they can be disabled. **This action is reversible, and the user can be re-enabled at any time.**

<figure><img src="/files/LN6LgdJEUtXi6bfJrZ4E" alt="" width="336"><figcaption><p>User Management - Edit / Disable Users</p></figcaption></figure>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://guide.social360.gov.sg/admin-features/user-management.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.