User Management

To manage user's access within a service

Click the button on your navigation bar, and here you will find the Manage Users option.

The 'User Management' page provides an overview of all active and inactive users within your service.

User Management Page

Create User

Note: After creating the user in Social360, your CorpPass Administrator must add Social360 as a service to the user in CorpPass.

• To add a new user, click the Create User button in the top right corner.

• Fill in the following information

  • NRIC

  • Email

  • Name

  • Designation

• Assign one or more roles to the user:

  • Case Worker

  • Ops Manager

  • Config Manager

  • User Administrator

  • Reports Manager

  • Agency Administrator

[Learn more about roles and their permissions here]

• Click on Create

User Management - Create User

RSW Accreditation

RSW Accreditation Number, Start Date, and Expiry Date will be automatically populated from the SWAAB database and do not need to be entered manually.

An email will be sent to user administrators once a month if there are any changes in accreditation status.

Users lose access to read and write sensitive notes the day after their RSW accreditation expires e.g., if expiry is 1 June, access is revoked at 12:00 AM on 2 June.

Edit / Disable Users

To edit/disable users, click the button:

• Edit - Update a user's information

• Disable - Users cannot be deleted once created for audit-purposes, but they can be disabled. This action is reversible, and the user can be re-enabled at any time.

User Management - Edit / Disable Users