# Roles

Social360 defines 6 user roles:

* **Case Worker**
* **Ops Manager**
* **Config Manager**
* **User Administrator**
* **Reports Manager**
* **Agency Administrator**

{% hint style="info" %}
A single user can be assigned multiple roles.
{% endhint %}

| Roles                    | Remarks                                                          | Feature Access                                                                                              |
| ------------------------ | ---------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------- |
| **Case Worker**          | Users who work directly with clients, providing care and support | <p>- All Cases</p><p>- Client Profile</p><p>-  Sensitive Note (restricted to accredited Social Workers)</p> |
| **Ops Manager**          | Users responsible for backend operations e.g. case assignments   | <p>- All Cases</p><p>- Client Profile <em>(everything except the Progress Notes & Documents)</em></p>       |
| **User Administrator**   | Users responsible for managing user access                       | - User Management                                                                                           |
| **Config Manager**       | Users responsible for configuring codesets and templates         | <p>- Manage Codesets<br>- Manage Forms</p>                                                                  |
| **Reports Manager**      | Users who require access to reports for analysis                 | - Reports                                                                                                   |
| **Agency Administrator** | Users who require an overview of the Services in their agency    | - Agency Configuration                                                                                      |


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