Roles

Social360 defines 6 user roles:

• Case Worker

• Ops Manager

• Config Manager

• User Administrator

• Reports Manager

• Agency Administrator

A single user can be assigned multiple roles.

Roles	Remarks	Feature Access
Case Worker	Users who work directly with clients, providing care and support	- Referrals - Client Profile - Sensitive Note (restricted to accredited Social Workers)
Ops Manager	Users responsible for backend operations e.g. case assignments	- Referrals - Client Profile (everything except the Progress Notes & Documents)
User Administrator	Users responsible for managing user access	- User Management
Config Manager	Users responsible for configuring codesets and templates	- Manage Codesets - Manage Forms
Reports Manager	Users who require access to reports for analysis	- Reports
Agency Administrator	Users who require an overview of the Services in their agency	- Agency Configuration