Changelog
Check in here from time to time to see the changes we have introduced to Social360!
15 Dec 2025: Feature Update - "My Service Only" Notes & Referrals → Case
#1 "My Service Only" Notes
When creating a progress note, you’ll now see a field called “Who can view this note” with two options: “All Services” and “My Service Only.” If “My Service Only” is selected, an AI-generated summary will be created when the note is published. You can review and edit this summary. It must be at least 100 characters and cannot be left blank. Users from other services who also work with the client will only see the summary.
While we continue to encourage data sharing, this feature provides agencies with greater flexibility when handling sensitive information.
You can learn more about how it works here.
#2 Referrals → Case
We are updating all references from “Referral” to “Case” to reduce confusion, as the term “referral” carries a different meaning for many of your agencies.
17 Oct 2025: Feature Update - Edit Client Name
You can now edit client name within their profile, as long as they are not retrieved from official sources i.e. by using the "Request info from client" feature.
You can learn more about how it works here.
13 Oct 2025: Feature Update - Referral Organisation
You can now specify the referral organisation when creating your referrals.
You can learn more about how it works here.
3 Oct 2025: Feature Update - Dashboard Sorting
You can now sort your clients on your dashboard by
Referral Date (Newest or Oldest first)
Client Name (A-Z or Z-A)
Attended On (Newest or Oldest first)
*The "Attended on" date is extracted from Progress Notes, so you can now sort by the date of your last encounter with your clients
You can learn more about how it works here.
25 Sep 2025: Feature Update - Reason for Cancellation
To support better tracking, you can now add a reason when canceling a referral.
Some options you could choose from:
Service no longer needed
Client declined service
Client does not meet programme criteria
Unable to contact client
Client passed away
Others
You can learn more about how it works here.
5 Sep 2025: Minor Tweaks - Client's Profile
Here are some minor edits to the client's profile:
Added Written Language field
Added Chinese and Indian dialects in Spoken Language field
Added "Known to APS" and "Known to CPS" in red flags
Added "Unemployed" checkbox
27 June 2025: Feature Update - All Assessments field made optional
All assessments fields will now be made optional to support scenarios where clients may choose not to participate in or complete the psychometric assessments.
If any fields are left blank, scores will not be calculated, and the results table will display 'Incomplete assessment'. You may provide a reason in the remarks section for documentation purposes.
You can learn more about how it works here
10 June: Feature Update - RSW Accreditation
Agencies no longer have to update RSW Accreditation number, start and expiry date for their staff as it will be auto-populated from SWAAB database.
You can learn more about how it works here.
2 June: Feature Update - Accessing Client's Profile with Resolved Referrals
You can now access the profiles of clients with past resolved referrals by confirming your intent and selecting a reason for access. Some of the reasons include: enquiry, error correction, service coordination, etc.
You can learn more about how it works here.
Note: This change also applies when accessing a client’s profile who does not have an referral assigned to you, but has a referral within your service. In such cases, you’ll need to both check the confirmation box and select a reason for access.
26 May: New Feature - Progress Notes Templates
Progress Notes templates allow your service to create standardised formats for documentation. With just a click of a button, staff can insert a predefined template into a new progress note. These templates come with structured headers—such as Presenting Issue, Intervention, Client Response, and Next Steps—so users simply need to fill in the relevant information under each section. This helps ensure consistency, saves time, and supports better communication across your team.
You can learn more about how it works here
2 May 2025: New Feature - My Draft
My Draft allows you to view all incomplete progress notes and form submissions and return to them later. This is designed to support users who may need more time to complete documentation, or who are gathering information progressively and who need a consolidated view of their drafts.
You can learn more about how it works here
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