# Create Case

You can create a new case from two locations:

* Top-right corner of the **Navigation Bar** – Click the <img src="/files/QAsnJHtoC9m0GYDu28mJ" alt="" data-size="line"> button
* Top-right corner of a **Client Profile Page** – Click the <img src="/files/eJ7AHZ3JwW2hMIgO6uO2" alt="" data-size="line"> button, then select `Create Case` from the dropdown list&#x20;

#### **Step 1: Enter Client's Identifier**

* Enter the Client's **NRIC / FIN** and click `Verify` .

{% hint style="info" %}
Only a valid NRIC / FIN can be used to create a case.
{% endhint %}

<figure><img src="/files/UizmEKA05nzPVGtparjo" alt="" width="375"><figcaption><p>Create Case - Input NRIC / FIN</p></figcaption></figure>

#### **Step 2: System Check for Existing Records**

* If the NRIC/FIN exists → A new case will be linked to the existing client profile.
* If the NRIC/FIN does not exist → A new client profile will be created.

#### **Step 3: Provide Client Information**

* For existing clients → The system will auto-fill Name, Sex, Date of Birth, and Residential Status.
* For new clients → Enter the client’s details manually.

<div><figure><img src="/files/SW8CC7CeV6UJ7JQ3M9wM" alt=""><figcaption><p>Create Case - Client exist in Social360</p></figcaption></figure> <figure><img src="/files/7ZLLu1ypdbo39UxZidKV" alt=""><figcaption><p>Create Case - Client does not exist in Social360</p></figcaption></figure></div>

#### **Step 4: Provide Referral Information**

* **Referral Date and Time** – Specify when the referral was made.
* **Referral Source** – Select where the referral originates from.
* **Referral Organisation** (Optional) -  Specify who the referral was from.
* **Referral Reason** – Choose the relevant reasons for the referral.
* **Remarks** (Optional) – Specify any remarks&#x20;

<figure><img src="/files/Xg0I1LJsfJwJfQ49YvCv" alt="" width="375"><figcaption><p>Create Case - Referral Information</p></figcaption></figure>

#### **Step 5: Add Case Information**

* Choose the appropriate **Case Status**:
  * **Pending** → Under review
  * **Active** → In progress

{% hint style="info" %}
Learn more about case statuses [here](/key-concepts/case-statuses.md)
{% endhint %}

* Assign the case to the appropriate caseworker:
  * If assigned to yourself, it will appear on your Dashboard for easy tracking.

<figure><img src="/files/aYPjYvkRjAecy5VVZS2W" alt="" width="375"><figcaption><p>Create Case - Case Information</p></figcaption></figure>

Click `Create`, and upon successful submission, you will be redirected to the **All Cases** page.


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