Referral Statuses

Social360 categorizes referrals into four main statuses to track their progress:

• Pending → Under review

• Active → In progress

• Resolved → Case completed with intervention

• Cancelled → Case closed without intervention

Agencies have the flexibility to define additional statuses based on their workflows (e.g., "Pending – Before Intake"). However, we’ve kept the default statuses broad to accommodate most use cases.

🔹 Please consult your agency's POC for guidance on how to use each status.